Privacy Policy

Effective Date: 4th May 2025
Last Updated: 14th June 2025

1. Introduction

This Privacy Policy describes how [Your Company Name] (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our AI automation software-as-a-service platform (the “Service”). We are committed to protecting your privacy and ensuring the security of your personal data.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

  • Account Information: Name, email address, phone number, company name, job title
  • Billing Information: Credit card details, billing address, payment history
  • Profile Information: User preferences, account settings, profile picture
  • Communication Data: Support tickets, chat messages, email correspondence

2.2 Usage Data

We automatically collect information about how you use our Service:

  • Technical Data: IP address, browser type, device information, operating system
  • Usage Analytics: Pages visited, features used, time spent on platform, click patterns
  • Performance Data: API usage, automation runs, error logs, processing times
  • Location Data: General geographic location based on IP address

2.3 AI and Automation Data

  • Input Data: Text, files, and other content you submit for AI processing
  • Output Data: AI-generated content, automation results, processed data
  • Configuration Data: Automation workflows, API connections, integration settings
  • Model Usage: AI model interactions, prompts, and responses

2.4 Third-Party Data

We may receive information from third-party services you connect to our platform:

  • API Integrations: Data from connected services and applications
  • Social Media: Information from social login providers
  • Analytics Services: Data from third-party analytics tools

3. How We Use Your Information

3.1 Service Provision

  • Provide and maintain the AI automation platform
  • Process your requests and execute automation workflows
  • Deliver AI-generated content and results
  • Manage your account and billing
  • Provide customer support and technical assistance

3.2 Service Improvement

  • Analyze usage patterns to improve our Service
  • Develop new features and functionality
  • Optimize AI model performance
  • Conduct research and development
  • Troubleshoot technical issues

3.3 Communication

  • Send service-related notifications and updates
  • Respond to your inquiries and support requests
  • Provide important account information
  • Send marketing communications (with your consent)

3.4 Legal and Security

  • Comply with legal obligations and regulatory requirements
  • Protect against fraud, abuse, and security threats
  • Enforce our Terms of Service
  • Resolve disputes and legal claims

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party providers who assist us in operating our Service:

  • Cloud Infrastructure: AWS, Google Cloud, or similar providers
  • AI Services: OpenAI, Anthropic, or other AI model providers
  • Payment Processing: Stripe, PayPal, or other payment processors
  • Analytics: Google Analytics, Mixpanel, or similar services
  • Customer Support: Zendesk, Intercom, or similar platforms

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4.3 Legal Requirements

We may disclose your information when required by law or to protect our rights and the safety of our users.

4.4 Your Consent

We may share your information with your explicit consent for specific purposes.

5. Data Security

5.1 Security Measures

We implement industry-standard security measures to protect your data:

  • Encryption: Data encryption in transit and at rest
  • Access Controls: Role-based access and multi-factor authentication
  • Monitoring: Continuous security monitoring and threat detection
  • Auditing: Regular security audits and vulnerability assessments

5.2 AI Data Processing

  • AI processing is conducted on secure, compliant infrastructure
  • Input and output data are handled with appropriate security controls
  • We use reputable AI service providers with strong security practices
  • AI model interactions are logged and monitored for security

5.3 Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law.

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Delete your account and associated data
  • Export your data in a portable format
  • Restrict or object to certain processing activities

6.2 Communication Preferences

You can:

  • Opt out of marketing communications
  • Manage notification settings
  • Update your communication preferences

6.3 Data Portability

You can request a copy of your data in a structured, machine-readable format.

7. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States or other countries where we or our service providers operate. We ensure appropriate safeguards are in place for international transfers.

8. Children’s Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and sending you an email notification.

10. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@[yourcompany].com
Address: [Your Company Address]
Phone: [Your Phone Number]

11. Regional Compliance

11.1 GDPR (European Union)

If you are located in the EU, you have additional rights under the General Data Protection Regulation (GDPR):

  • Right to be informed about data processing
  • Right of access to your personal data
  • Right to rectification of inaccurate data
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Rights related to automated decision-making

11.2 CCPA (California)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

  • Right to know about personal information collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided above.

Scroll to Top